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Senior Helpdesk Technician
Union for Reform Judaism
New York
The Senior Help Desk Technician is responsible for the daily management, scheduling and triage of incoming customer support requests as well as to provide senior level technical expertise as required. Additionally, this individual will serve as a Team Leader at the Help Desk, providing senior technical oversight as well as coordination of efforts within the team. Responsibilities: The role includes, but not limited to, the following duties: Oversight and technical analysis of incoming service requests. Allocation of technical resources at the Help Desk -
staff, technical expertise, and assignment of the work flow. Provide telephone, email, and in-person support for all incoming queries and issues related to computer systems, applications, software and hardware. Oversight and technical analysis of incoming service requests. Engage positively with staff and ensure that the staffs' technical needs have been resolved to their satisfaction. Participate in project-based assignments in collaboration with the Network Manager and Director of IT Technical Support on an as-needed basis per the skill set and overall alignment with a given project. Participation in "on-call support" rotation on weekends.
Category: Technology , Keywords: Help Desk Technician

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